For families and schools: Children’s privacy (COPPA) · School records (FERPA) · Parent and school permission · Retention and deletion
The website and the apps
learnwithglow.com and the Glow web apps are operated by Glow Education LLC. Glow Education LLC is responsible for the website, classroom accounts and cloud learning records described in this policy. MimesisIQ LLC is the publisher of the Glow iPhone and iPad apps. MimesisIQ LLC is responsible for the native apps and their app-specific processing described below. Both companies use the Glow support contact for privacy requests.
The iPhone and iPad apps are in development and testing; App Store availability will be announced on the app pages. This policy also covers the native testing builds. Adult accounts are for educators, parents, and tutors. Adults can create managed student logins for the web apps. These are separate from local iOS profiles.
Classroom accounts
We use Clerk to manage registration, sign-in, sessions, and account security. Clerk processes the account details you provide, such as your email address and any name or connected sign-in profile, along with authentication and security information. Essential cookies or similar storage keep your session working. We use your account to provide access to classroom resources and manage web-app purchases. Lesson previews and free sample lessons do not require student information.
You can manage your profile through the account menu. Use Privacy & permissions in My learners to manage learning permission or request account deletion, or contact us for access and correction. Clerk’s privacy policy explains its processing.
Children’s privacy (COPPA)
The Children’s Online Privacy Protection Act (COPPA) governs the online collection, use, and disclosure of personal information from children under 13. Glow’s learning activities serve children, while registration, purchases, and managed learner setup belong to adults. Before a managed learner account can be created or used, Glow requires reviewed parent or guardian permission, or verified school authorization for the school’s educational purposes.
School authorization covers use for the school’s benefit, with no unrelated commercial use of learner information. Glow remains responsible for its COPPA obligations. Parents can review their child’s information, request corrections or deletion, and withdraw permission for further collection through Privacy & permissions or our support team. For school-managed records, we coordinate with the school and verify the requester’s authority. See the FTC’s COPPA guidance.
School records (FERPA)
The Family Educational Rights and Privacy Act (FERPA) protects education records at U.S. educational institutions that receive applicable federal funding. It gives parents, and students when those rights transfer to them, rights to inspect records, seek corrections, and control disclosure, subject to permitted exceptions.
Schools determine the appropriate basis for sharing education records with Glow. When relying on FERPA’s school official exception, the arrangement must place Glow under the school’s direct control over the use and maintenance of those records, limit access to the authorized educational purpose, and restrict further disclosure. School or district approval is part of this process; creating a teacher account alone does not establish it.
Contact support@learnwithglow.com to coordinate school authorization, any required data agreement, and requests involving school-managed records. Our permission, access, export, and deletion controls support these requests. Read the U.S. Department of Education’s guidance for educational apps.
Newsletter choices
Newsletter signup is optional and separate from registration. If you opt in, we store your email address, signup source, consent version, subscription status, and timestamps in our Neon-hosted database. We use these details for occasional Glow news and learning ideas. We do not add classroom members automatically.
You can unsubscribe using your subscription link or by contacting support. We retain a minimal suppression record after unsubscribe so we can honor your choice. If you want your record deleted, contact us. Signing up for the newsletter does not require a classroom account or a purchase.
Lesson star ratings
When you rate a classroom lesson, we store the lesson, your one-to-five-star rating, your adult account ID, and the time you submit or update it. Website visitors see the average and number of ratings; they do not see your identity. You can change your rating at any time or contact support to request its removal. Ratings do not include comments or student information.
Funding Finder and planning drafts
The public Funding Finder works without an account. Saved opportunities are stored in your browser on that device and can be removed by clearing browser data. Your editable planning draft stays in the page’s memory; it is not sent to Glow or an AI provider, and is lost when you leave. Copy or print the draft if you want to keep it. Please do not enter student names, diagnoses or private financial documents.
Requesting a quote opens your email application with the program, product and learner count. You review and send that message yourself; your edited draft is not included. Information you send to us is used to respond to your request. Funding applications and private eligibility documents should be submitted directly through the funder’s official process. Calendar reminders are downloaded for you to add to your own calendar.
Security and website operation
Our hosting and authentication providers process technical information needed to serve and secure the site, such as IP addresses, browser information, and request logs. The signup endpoint briefly stores a one-way rate-limit key derived from an IP address and a short time window to prevent abuse. The key expires after about ten minutes. We do not store the raw IP address in our newsletter list.
This website includes no advertising trackers or behavioral analytics SDK. Fonts and site artwork are served with the website. Service providers process information for hosting, authentication, and database operation under their own terms and privacy policies.
Managed student accounts and web-app learning
An adult with paid web access may create up to 40 student seats. We ask for a nickname, a username, and an adult-created password; student email addresses, birthdays, home addresses, and parent contact lists are not needed. Passwords are stored as salted hashes. A class or family code identifies the adult roster. Essential session cookies let students sign in; staying signed in for 30 days is optional on personal devices.
We store the assigned adult account, student nickname and username, practice activities, facts or words practiced, correctness or self-checks, response duration, and practice dates in our Neon-hosted database. This lets a student continue across devices and lets their adult review progress. Other students and unrelated adults cannot access these records. Read and flashcard self-checks are separate from checked accuracy.
Learner accounts require reviewed permission before use. A parent or legal guardian returns a signed form for their own children; a tutor needs a signed parent form for each learner. For school use, an authorized representative approves educational use and Glow verifies their authority through an independently obtained school contact. We record the request, current notice, method, scope, reviewer, expiry, and a restricted evidence reference. Signed evidence is kept separately with restricted access. Account setup and payment do not replace this permission. Read the parent and school notice before creating learner profiles.
Adults can export individual PDF or CSV reports, download a ZIP of separate student PDFs, reset a student password, or delete a seat from the dashboard. Deletion removes that student’s login, sessions, and practice history from the active database. Restricted recovery copies and any authorized development copies are handled under the provider and operational disposal schedule; a restore must respect earlier deletion requests. Export reports before deleting a seat if you need to keep them. Share reports only with the appropriate parent or guardian; Glow does not automatically email them.
Web practice uses keyboard and touch input. Optional read-aloud uses the browser’s speech synthesis service; available voices and whether synthesis uses a network depend on the browser and device. The web apps do not record microphones or handwriting. No student information is included in Stripe checkout metadata.
M.I.R.E.R. learning recommendations
An adult can enable M.I.R.E.R. for authorized learner seats. M.I.R.E.R. uses future signed-in web practice, including first checked answers, learner self-checks, reported hints, and the practiced skill, to suggest targeted reinforcement. It stores the supporting evidence, proposed activity, adult decisions, activity code, and subsequent practice and check results in our Neon-hosted database. It does not infer distraction or emotion from response speed. It does not use cameras or microphones.
M.I.R.E.R. uses defined rules and authored teaching strategies. Optional AI assistance uses Anthropic’s Claude to select a teaching approach from those strategies. It requires a separate adult opt-in in learning preferences. Earlier M.I.R.E.R. consent does not enable this option.
With AI assistance enabled, Glow sends only the subject, activity or math workshop, and small totals of checked answers, errors, hints, and self-checks from future practice. We exclude names, email addresses, account and learner identifiers, raw answers, student writing, audio, and precise timestamps. Glow keeps the link to the learner in its own database. We record the model, request time, validated strategy selection, and token usage with the recommendation; we do not store raw provider responses. No AI chat is offered to learners.
Anthropic’s commercial API does not use inputs or outputs for model training by default. Its standard policy deletes them within 30 days, with longer retention possible for safety enforcement and legal requirements. See Anthropic’s data retention policy and training policy. Turning AI assistance off stops new requests; a request already submitted remains subject to Anthropic’s retention policy. Glow’s authored recommendations remain available without AI assistance.
Recommendations and plan changes remain under adult control. Activity codes and QR links require the assigned learner or owning adult to sign in; they do not expose student records publicly. Turning M.I.R.E.R. off stops new recommendations and access through its codes. Existing M.I.R.E.R. records remain linked to the learner and are removed with learner deletion under the same retention policy.
Recommendations are available in the private M.I.R.E.R. workspace. Optional learning emails require a separate choice from marketing consent. If you choose learning emails, notices are limited to the owning adult’s verified primary email and link to that workspace, without learner names, scores, or attachments. Adults control learning notifications in their preferences. No parent list is inferred or contacted automatically.
Private learning plans
Learning plans are saved to the adult account in our Neon-hosted database. They contain the chosen pathway, teaching schedule, completion status, and adult observations. A plan may be linked to an existing student seat to include that learner’s assigned app practice. Use nicknames or group labels and avoid sensitive personal information in notes. Plans and their downloads require the owning adult’s sign-in; they are not public lesson pages.
Adults can download weekly materials and progress PDFs or archive a plan for later. Archiving keeps its records. Deleting a student seat also removes plans linked to that seat; closing the learning account removes its saved plans. Download any records you need first. Glow does not automatically email plans or observations to parents.
Individual learning check-ins
Student check-ins use the same adult account and managed roster. We store the assigned tasks, first digital responses, checked correctness, adult observations, recorded tools or hints, dates, and follow-up schedule. Spoken reading and explanations are recorded by the adult; the website does not record a child’s voice. Paper results enter the record only when the adult saves them online.
Student screens show only their own assigned tasks. Answer guides, teacher notes, and progress reports require the owning adult’s sign-in. Completed checks preserve the recorded evidence; a new check captures a later attempt. Deleting a student seat removes its check-ins and skill history from the active database. Download any needed reports first.
Web purchases
Stripe processes the adult’s annual subscription and payment details. We store the adult account ID, selected plan, Stripe customer, subscription, invoice, payment and checkout references, introductory-offer eligibility, payment status, cancellation state, and paid-through dates to manage access, renewals, refunds, and disputes. We do not store card numbers. Purchase records are separate from student progress and may be retained for payment and recordkeeping obligations. Read Stripe’s privacy policy.
Adult registration and local iOS learning
Website accounts and newsletter signup are for adults 18 and older. Children use only the managed student logins created by their adult. Please do not include sensitive student information in support requests. If you believe a child has created an unsupervised adult account, contact us so we can review and remove it where appropriate.
The iOS testing builds keep student nicknames, progress, preferences, and achievements locally on the device. They have separate app databases and do not sync these records to this website. No advertising or analytics SDK is included in these testing builds. Device backups may include local data according to your Apple settings. Removing an app can remove its local records; restoring a purchase does not restore learning history.
Shared app content
Glow can download publisher-provided encouragement and research from learnwithglow.com. Requests do not include student names, answers, scores, audio, or account identifiers. The hosting provider receives ordinary connection information to deliver the files. Practice remains available offline using a saved or bundled copy.
Speech, handwriting, purchases, and sharing
The Math Facts and Sight Words iOS testing builds use supported on-device Apple speech and handwriting recognition. They do not upload recordings, transcripts, or handwriting to a recognition server. Voice features require permission and are optional. Apple handles purchases and restoration; MimesisIQ LLC receives verified native purchase status rather than payment-card information. When you choose to share a progress export or achievement, the destination you select has its own privacy practices.
Retention, requests, and updates
Our retention policy sets a twelve-month limit for learner profiles and linked progress, plans, and check-ins without learning or teaching activity. Ending permission immediately stops learner use; the supervising adult has up to thirty days to export or delete the records before deletion. You may request earlier deletion. Pending requests expire after thirty days. We retain minimal signed permission evidence for one year after permission ends, then remove it under the evidence disposal process.
Account deletion closes local access and removes linked learner data, plans and ratings. Failed provider cleanup is queued for retry. Minimal closure, permission and payment records may remain for their documented security, accountability or financial purpose. They do not include retained learner practice history. Apple subscriptions must be managed with Apple separately.
We keep adult account information while needed to provide the service and maintain security. Support information is used to respond and may be retained where needed for records or obligations. We do not sell personal information, use student learning data for targeted advertising, or share it with AI model providers for training. Service providers may process information in the United States or other locations where they operate. We may update this policy and will change the effective date when we do.
Contact
Telephone: (949) 606-0067
Glow Education LLC — website and web-app privacy
MimesisIQ LLC — native-app privacy
3419 Via Lido #620
Newport Beach, CA 92663, United States
support@learnwithglow.com